To provide you with a single source for purchasing Flight reservations, fareoyard has engaged Cheapbuytickets ('CBT') to host this private label travel Web site.
Where necessary, we will also collect information from you that enable you to be identified as an individual in the offline world, such as your name, email address, passport number. In order to keep a minimal impact on your privacy, we will never knowingly collect more Personal Data than that is strictly necessary to perform the activities described in this policy.
We only save the information that you or who’s browsing through fareoyard voluntarily provides us. This can range from Non-Personal Information, such as the dates and desired destination you ask us to run a flight search against, to the Personal Information you are required to submit where you wish to book a flight with a travel supplier via fareoyard. Whether or not you provide us with that information is always entirely under your control.
In addition to information that you voluntarily provide to us, we also collect certain Non-Personal Information directly from you while you use fareoyard, as well as indirectly where it is provided to us automatically by the third party application, social networking site (such as Facebook, Instagram or Twitter) or another website (such as a promotion partner).
We share information relating to our users with selected third parties who perform services on our behalf and under our instructions (such as service review website – Trustpilot or Ticketing Partners). We ensure that any Third Party Processor which handles information on our behalf does so pursuant to contractual terms which require that the information is kept secure and they abide by the laws of Data Protection, where if that information contains any Personal details, is processed in accordance with the applicable protection laws.
If you are purchasing a travel service on the fareoyard, we may share your information (including Personal Information) with the travel provider for their standard verification and fraud-detection process, or to a third party contracted to provide those services on the travel provider’s behalf.
Non-Personal Information, such as fully anonymized data set containing aggregated fareoyard usage of information or trend-level travel insights, may be shared by us with the third party. As described above, third party advertising businesses may collect Non-Personal Information from you via their cookies or other tracking tools.
We may disclose your information when necessary to enforce our Terms of Services. We may also disclose your information, if necessary, to prevent, detect or prosecute illegal or suspected illegal activity or to prevent any other damages or in response to legal action against us or to enforce our rights and claims.
We limit the access to your personal information to only those fareoyard employees and who need to contact you to fulfill their role and enable the fareoyard to be provided to you.
Although we do our best to protect your Personal Information, we cannot assure that the transmission of information via the internet is not completely secure and we are therefore unable to guarantee the security of the information which you share with us at your own risk.
If you have created an account with fareoyard you can manage use of your Personal Information and subscription preferences by seeking your right to ask us not to process your Personal Information for marketing purposes at any time. You can exercise this right by contacting us at the below mentioned details. You can also opt-out of receiving any emails, including marketing emails (but excluding booking emails), by clicking the unsubscribe link contained at the bottom of any such promotional emails. For any further queries, you can reach out to us:
fareoyard recommend you go through the Terms and Conditions before accessing or obtaining any sort of information and more importantly, before booking with us. By accessing this website, you agree to be bound by these terms and conditions. If you do not accept all of these Terms, then you are highly recommended to not proceed further.
REFUND & CANCELLATION
Amount refund time for all cancellation made with 24 hours of booking the flight will be 48-72 hours. In case of an urgent refund request, you need to contact your bank and get the Auth Code released.
In case cancellations are made directly with the airways, it needs to be informed to forward and an amount same to the base fare, after service fee and taxes, will be refunded through our end.
Once the payment has been charged, the ticket(s) will be emailed to you within 4 hours of realization of full payment.
If in case your credit card is declined, the client will be knowledgeable at the same time through electronic mail/phone.In such cases, it is customer’s responsibility to talk to the bank and ensure enough stability is available on the card for the issuance of tickets.
Extra prices may also apply for the use of more than one cards.
Name changes are not accepted. If there are any errors within the reserved/ticket, the customer needs to report it on an identical day as the tickets are issued.
The refund time frame may additionally vary from the airline. usually, we propose our clients a time of 10-12 weeks for the refund amount throwbacks of their account. Refund can only be processed inside the authentic shape of payment.
TERMS FOR PASSANGERS
By means of “domestic”, we imply any travel inside the 50 u.s. and via “international” we imply all travel besides the domestic travel described above. recommended check-in time for domestic travel is two hours previous to departure and for international travel is three hours previous to departure. Please re-verify your seat and other special requests inclusive of common Flyer miles with the airlines directly as a minimum three days previous to departure..
The infant is described as a traveler who is less than 24 months of age on the time of journey, else child fares are applicable.
Kindly ensure which you appear at the suitable airline counter if the flight is operated by means of a codeshare partner.
it is the customer’s responsibility to make certain that all the details for your journey documents are accurate and in case of any mistakes or discrepancies, bring it to our attention at once. Please obtain a VISA prior to your departure date. fareoyard doesn’t arrange Visas. Please make certain to get a VISA for the usa you are traveling to and the nations in transit (if relevant). For extra information on Visa kindly get in contact with the airline or consulate of the respective united states of america.
fareoyard doesn’t take any responsibility if an airline cancels, reschedules, or delays a flight for any reason. For all reservations booked thru us, we will try to help in making new arrangements, provided you have not already checked in together with your airline for your first flight segment. After check-in, you are alleged to work at once with the airline to reach your destination or to make any trade preparations, along with amendments to return offerings. Airline expenses frequently practice for modifications to air schedules now not related to airline-imposed flight cancellations, reschedules, or delays. these expenses might be payable to the airline immediately at the time of the request.
CANCEL AND EXCHANGE
We do not make any additional representation for our exchange fees, except for our agents guiding you while you search for your desired new flights and re-booking your travel arrangements based on flight availability and other factors.
CANCEL AND REFUND
Most of our flight ticket (Base Fare) will be refundable only where you place your cancellation request within 24 of your booking. You must place your cancellation request only over the phone. We will be happy to accept and process all refund requests only upon the fulfillment of the following conditions. Please note that taxes are non refundable.
Where you have placed a request for booking cancellation and refund and the fare rules of the concerned airline allow such cancellation and refund;
Where a "no show" has not been marked against your booking (in most cases, a "no show" renders your booking ineligible for any waiver for refund process from the suppliers’ end); and Where we secure waivers from the concerned suppliers to process your cancellation request and subsequent refund.
We cannot give any specific time line for processing your cancellation and refund request. All such requests will be processed as per the sequential format. Once you place your cancellation request with our customer service executive, we will provide you an e-mail notification acknowledging your request for booking cancellation. However, this won’t automatically entitle you for the refund. At the same time, we will give you a tracking number for your request which could be used for future reference. After this, will take your case with the concerned suppliers for generating a waiver based the rules and policies of the service provider and subsequently notify you decision of the respective supplier(s). Services fees charged form our end for your original travel booking will be non-refundable.
We rely on the travel suppliers for cancellation and requested refunds. After the concerned supplier approves your booking refund, it may take some more time for the funds to appear on your card statement. It is not unusual for the suppliers to levy a penalty fee for your booking refund. The entire process could take about 60-90 days from the time of receipt of your refund request. Apart from the penalties as charged from the supplier’s end, fareoyard may also charge a post-ticketing services fee, where applicable. Your refund fees will be on the basis of per-passenger, per-ticket booked. Where the supplier doesn’t process your refund request, we will be refunding the post-ticketing service fees applicable for your refund request assisted by our agents, but not the booking fees that we charge for your original travel booking.
Cancellation Password - For security reasons, your bookings will only be cancelled only over the phone call, and not via web chat or e-mail. When you request fareoyard to cancel your booking on your behalf, our travel agents will provide you an e-mail that will have a unique Cancellation Password to your e-mail that you have provided to our agents at the time of your booking. Kindly provide this Cancellation Password to our travel agents when they ask for it. This will be important to process and complete your cancellation request. Where you fail to provide this Cancellation Password, we won’t be able to process your cancellation and take your case forward. Also remember that your Cancellation Password will expire within three hours of its issuance. You may call our agents in case your Cancellation Password expires before processing of your cancellation. In this case, you will be issued a new password.
CHANGES FOR ALREADY PURCHASED FLIGHT TICKETS
All changes made to your itinerary are subject to the fare rules of the concerned airline. Most of our flights, do not permit any name or date changes after the completion of your booking process. fareoyard doesn’t responsible for any bookings made or confirmed in cases where your initial itinerary is changed from the supplier’s end pursuant to supplier's schedule changes or on the request of customer.
GOOGLE ADWORDS POLICY:
We hereby declare that, fareoyard completely adheres to the google adwords policy and works accordingly.